Remember

• You must be over 16 years old to use Voi in the Ruter app.
• Voi's own terms and conditions apply in addition to the terms on this page when you travel with an e-scooter in the Ruter app.

Definitions

In this Agreement, the following terms shall be understood as:

Business area means the areas defined and designated in the Ruter app where the vehicles can be activated, used, temporarily parked and deactivated.

Privacy Policy means the privacy statement on Ruter's processing of personal data, available at Privacy policy for the use of micromobility.

Vehicle means Voi's electric vehicles, such as e-scooters or e-bikes.

Contact Details means first name, surname, e-mail address, cell phone number, and valid payment information.

Voi's Terms and Conditions apply in addition to the terms and conditions on this page.

To rent a Voi vehicle in the Ruter app, you must first create a Ruter profile. Only correctly registered customers can use Voi's vehicles in the Ruter app.

It is only when the registration process – which requires the customer to enter contact details (first name, surname, e-mail address, cell phone number and valid payment information) and also accept the terms of the agreement – that a user agreement is valid for driving an electric scooter or electric bicycle between you as a customer and Ruter.

The profile you have created in the Ruter app only applies to Ruter's own app. The profile is not valid in Voi's app and cannot be transferred. Rides made in the Ruter app can be managed by Voi's customer service (for example, terminating rides due to technical errors). Voi does not have access to customer details beyond mandatory situations where Ruter gives specific access to them.

Generally

Using the Ruter app, you can use Voi's vehicles in Oslo. This means that you can find an e-scooter or e-bike, start a ride, pause a ride, end a ride, and pay for the rent.

For the processing of personal data, see the Privacy Policy for the use of electric scooters in the Ruter app.

Terms of use for the app

Ruter's Terms and Conditions for Travel apply to the agreement between the customer and Ruter as far as they are relevant. In addition, terms and conditions apply for use of the Ruter app, including the following terms:

• It is not permitted to change or manipulate fixed content in the app
• Any attempt to recreate the original source code for the software (known as reverse engineering) is strictly prohibited
• Ruter's tickets and/or data made available by Ruter shall not be copied, transferred, traded nor distributed in any way
• Electric scooter services have age restrictions for use. It is necessary for Ruter to verify that you are old enough to use this service.

Terms and conditions for use of the Ruter app

RuterProfil Privacy Statement

Paying for the use of e-scooters and e-bikes

If you want to rent an e-scooter or e-bike in the Ruter app, you must:

• Have an approved payment method linked with your profile (debit/credit card)
• Have sufficient coverage during the purchase process so that you can pay the amount we charge for the rental.
• Pay the rental fee

The rent consists of an amount payable to unlock Voi's vehicle, and an amount payable for each minute, or part of the minute, in which Voi's vehicle is in use. Prior to entering into the rental contract, the Ruter App will display the amount of unlocking Voi's vehicle, and the amount incurred per minute. The amounts include mandatory value added tax.

Ruter will reserve an amount directly from your bank card/credit card in connection with your use of the vehicle. The rent is due for payment when the rental agreement ends. Then the actual price of the trip is calculated, and the reserved amount is adjusted to the calculated cost. If the full reserved amount is not used during your current trip, the reserved amount will be released after the trip. You understand that the release of the withheld amount may take a few business days due to the processing of the amount by banks and/or other third parties. At the start of the rental, the Ruter app will reserve an amount up to NOK 200.

If the use of Voi's vehicle according to the rental agreement is not possible, even if the Voi vehicle is marked as available in the Ruter app, you will not be charged for the rental.

Payment for use of Voi's vehicles will be handled in accordance with processing of the payment option (card payment) you have chosen when registering your Ruter profile. By concluding a rental agreement, you confirm that Ruter has the right to authorize the transfer of the specified account by direct debit.

If you do not have sufficient funds beyond the reserved amount at the end of the rental, the reserved amount will be released after the trip and the entire total amount of the trip will be set as unpaid. The amount owed must be settled before you can ride an electric scooter in the Ruter app again. You also cannot delete the user profile in the Ruter app until outstanding amounts have been paid.

Reservation and entering into rental agreements

Use of Voi's vehicles is only possible if it is marked as available in the Ruter app. It cannot be ruled out that an inaccurate GPS signal may in some cases be the cause of a discrepancy between the actual location of the Voi vehicle and the location shown in the app.

Ruter and Voi may call you on the mobile phone number saved on your user account if there are significant operational disruptions related to your use of a vehicle.

Termination of the rental

Customers wishing to terminate the rental agreement must properly park the Voi vehicle in accordance with Vois's Terms and Conditions. You must then follow the procedure described in the Ruter app to cancel the agreement.

Customers must find information about zones for parking, the boundaries of a business area, and the zones where parking is prohibited in the Ruter app. You must take a picture of the vehicles you used when parking at the end of your trip. The image should clearly show that you have parked the vehicle in accordance with the conclusion of the rental. The image should clearly show the entire vehicle and should not be blurry or otherwise unclear. We reserve the right to store this image to make sure you have parked as described during the conclusion of your rental.

Read more about images when parking in The Privacy Policy for Rental of Micromobility Vehicles.

When the rental period ends, the total rental period and the total cost incurred will be shown to you. You will then be able to read the receipt for the rental period and the cost through your profile pages in Ruter's app. You can also send the receipt to yourself from the interface.

Customer's responsibility

You are responsible for damage caused by negligent or grossly negligent use of the vehicles and/or violation of Norwegian law.

Voi's responsibility

Voi is responsible for damage caused by the use of the vehicles and has liability insurance that corresponds to this responsibility.

Voi is not responsible for damage resulting from the user's negligence or gross negligence in the use of the vehicles, or violation of Norwegian law. Voi may through its insurance company seek reimbursement from the user for any damage caused by the user's negligence, or violation of legislation.

If the damage is due to the vehicle's construction or design, Voi will through its insurance company cover damage to the user or third parties, and itself seek recourse from the vehicle manufacturer.

Procedures to be followed in case of accidents

You must report any accidents, crashes, damage, personal injury, stolen or lost vehicle or other similar incidents to Voi as soon as possible.

Contact Voi

Email: support@Voiapp.io

Phone: +46 21 665 5922

Mailing Address: Voi Technology Norway AS, Professor Birkelands vei 36D,

1081 OSLO

If an accident occurs, Voi would appreciate if you could try to collect evidence, if possible, for example by taking pictures or by identifying potential witnesses, in accordance with applicable legislation (including, but not limited to privacy laws).

If an incident involves third-party personal injury, property damage, or other harm to a third party, you must report the incident to the local police station as soon as possible. This also applies if the vehicle is stolen while activated by you. Upon request from Voi and in accordance with applicable local legislation, you will provide Voi with all documents from the local police and cooperate with Voi and/or Voi's insurance company.

Insurance: Voi possesses third-party liability and has taken out accident insurance for all users who utilize our vehicles. The cost of the insurance is automatically included in the usage fee, and there is no alternative without insurance. Voi's insurance coverage is subject to the terms and limitations specified in the relevant insurance policy.

More information about insurance at https://www.voi.com/insurance.

Breach of contract

If the terms of use for the Ruter app are not complied with, Ruter may block you from further use of the app. In that case, Ruter will refund any outstanding legitimate claims.

If you use the app in violation of Ruter's terms for the service, or misuse the app in any other way, you are responsible for any economic loss incurred by Ruter in connection with this.

In addition, Voi's terms and conditions for the use of the vehicles apply, cf. Voi's terms chapter 1. "We reserve the right at any time to deactivate or suspend your account and, if applicable, your Voi pass, or to limit your use of the services if we, in our judgment, believe that you have violated the terms in this chapter 1 or if your use significantly deviates from a normal usage pattern. In the case of repeated breaches of the provisions on responsible use of the service (see section 1.6), Voi reserves the right to notify you and block your account or to restrict your use of the services with immediate effect. You acknowledge that you are responsible for your driving, and that you can only claim compensation from us for damages caused by the vehicle, not caused by your driving."

Vois's Terms and Conditions

Withdrawing from the agreement

This agreement can be withdrawn from your profile page in the app. It takes 14 days for the agreement to be terminated. In order to ride a scooter again, a new agreement must be entered into.

Last updated: 05.06.2025, at 21:30